Terms and Conditions of Sale

The Tara Card service (the "Service") is published by Cortex Agency, a design studio based in Douala, Republic of Cameroon (the "Publisher", "we"). The Service enables the ordering of personalized NFC cards (the "Cards") and access to an associated digital profile.

For any question relating to these terms and conditions, you may contact us at info@taracard.cc or via our Contact page.

These terms and conditions of sale ("Terms") govern the ordering, payment and delivery of Cards, as well as the use of the customer account and associated dashboard. Any order placed on the Service implies full and unreserved acceptance of these Terms.

Access to the order flow requires authentication via a third-party provider (Google or Apple). By signing in, you guarantee that the information transmitted by that provider (name, email address) is accurate.

You are solely responsible for the confidentiality of the credentials associated with your Google or Apple account and for any activity carried out from your session.

Orders are placed in five steps: personal information, card personalization, delivery address, summary and payment. The information you provide (name, logo, contact details, social media) is what will be engraved and displayed on your Card: you are solely responsible for its accuracy before payment is confirmed.

The order is only final once payment is confirmed. A summary and order reference are then provided to you and available from your "My Account" space.

Prices are expressed in CFA francs (FCFA), all taxes included. Payment is made exclusively via Orange Money or Mobile Money, using the number you provide at payment.

By entering your payment number, you authorize the debit of the amount shown in the order summary, increased where applicable by the transaction fee charged by the mobile money operator: this total amount is communicated to you by the operator before you confirm it on your phone. The Publisher does not store any banking data: the transaction is processed by the chosen operator, who is solely responsible for the security of the payment operation.

The holder of a Card may at any time request an upgrade of its plan (Solo to Pro or Business, Pro to Business) from their "My Account" space. The amount due is the difference between the current plan's price and the chosen plan's price, multiplied by the number of cards on the order, and follows the same payment terms described above. An administrator may also grant an upgrade with no payment.

Cards are delivered in the following cities: Douala, Yaoundé, Bafoussam, Bafang, Dschang, Buea, Kribi and Limbe. The estimated delivery time is 72 business hours from payment confirmation, except in cases of force majeure, exceptional stock shortage, or incomplete or incorrect delivery information. Delivery and shipping fees remain the customer's responsibility and are settled directly with the courier.

You must provide a valid contact number for the courier. The Publisher cannot be held liable for a delay resulting from the recipient's unavailability or an incomplete address.

Since Cards are personalized at the customer's request (name, logo, engraved information), they are goods made to the customer's specifications and, except in the case of a manufacturing defect, are not subject to a right of withdrawal once production has started. In the event of a proven defect (non-functional card, manufacturing error attributable to the Publisher), a 30-day satisfaction guarantee from receipt applies: contact us via your "My Account" space ("Report an issue") or our Contact page.

Access to the online shop and cloud document storage, included in the Pro and Business plans, is subject to a monthly subscription priced on our Pricing page. This subscription can be paid month by month or several months in advance, from the "My Account" space.

If not renewed by its due date, access to the shop and to documents already saved is suspended until a new subscription is paid; your products and documents are not deleted as a result.

The Publisher makes every effort to ensure the availability and reliability of the Service, without guarantee of results. The Publisher cannot be held liable for indirect damages resulting from use of the Service, nor for interruptions attributable to third parties (payment operators, authentication providers, delivery providers).

The "Tara Card" and "Cortex Agency" trademarks, card designs, visuals and Service content are the exclusive property of the Publisher and may not be reproduced without prior authorization. Logos and elements you upload remain your property; you guarantee that you hold the rights necessary for their use and engraving on your Card.

These Terms are governed by Cameroonian law. In the event of a dispute, an amicable solution will be sought as a priority via our Contact page before any legal action before the competent courts of Douala.

The Publisher reserves the right to modify these Terms at any time. The applicable Terms are those in effect on the date of the order.